Senior Brand and Customer Experience Manager

Job Summary

Vanaari Wellness and Living is seeking a Senior Brand and Customer Experience Manager to oversee brand operations, customer engagement initiatives, workflow coordination, and customer experience activities within our growing wellness and lifestyle organization in Canada.

This role is ideal for an experienced professional who enjoys improving customer experience, supporting brand growth initiatives, coordinating operational workflows, and helping teams deliver high-quality customer engagement in a collaborative and fast-paced environment. The successful candidate will work closely with marketing, operations, and customer support teams to strengthen brand visibility and support long-term business growth.

This is an excellent opportunity to join a modern and expanding wellness company with strong long-term career development potential.

What you'll do

• Oversee daily brand and customer experience operations
• Support customer engagement initiatives and workflow coordination activities
• Coordinate with marketing, operations, and support teams to improve customer satisfaction
• Monitor operational performance, customer engagement activities, and workflow efficiency
• Help improve customer communication processes and operational systems
• Assist with project coordination, scheduling, and operational planning activities
• Maintain quality standards across customer experience and brand operations
• Support leadership with growth initiatives and operational improvement projects
• Build positive working relationships with customers, partners, and internal teams
• Contribute ideas that improve customer satisfaction, operational efficiency, and brand performance

Requirements

• Previous experience in customer experience, brand operations, marketing support, customer engagement, account management, business operations, or service coordination preferred
• Leadership or team coordination experience is an advantage
• Strong communication and organizational skills
• Comfortable managing multiple operational priorities and projects
• Ability to work effectively in a collaborative and fast-paced environment
• Familiarity with customer engagement workflows, marketing coordination, or operational reporting is beneficial
• Problem-solving mindset with attention to detail
• Professional, dependable, and customer-focused work approach

Why work with us

• Competitive leadership opportunity within a growing wellness company
• Professional and collaborative workplace environment
• Career growth and advancement opportunities
• Exposure to wellness, lifestyle, and customer engagement projects
• Supportive leadership and operations teams
• Stable full-time position with long-term development potential
• Modern office environment in Canada

Pay: $8,000.00-$11,000.00 per month

Work Location: In person