Role Overview
Upwork is hiring a mid-level Customer Support Specialist – Live Chat & Email (Long-Term Opportunity). This is a contract remote role, with the team based in Remote. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are looking for a friendly, reliable, and fast-tying individual to assist with customer chat and email support. No technical skills are required. If you can communicate clearly, follow simple instructions, and maintain a positive attitude toward customers, you are already a strong fit for this role.
What You’ll Do:
- Respond to customers via chat or email
- Answer basic questions (templates will be provided)
- Keep all interactions polite, helpful, and personable
- Notify us promptly if any unusual issues arise
You’re a Good Fit If:
- You write in clear, competent English (does not need to be advanced or formal)
- You are patient and not easily frustrated
- You can work at least 5 hours per week
- Bonus points if you have prior support experience (not required)
To Apply:
Please send a brief introduction, your time zone, your availability, and include your resume or a summary of past experience (if available). Do not overthink it — we are straightforward and easy to work with.
Please note: This is a long-term, trust-based working relationship. We are looking for someone reliable who can grow with us over time.
Frequently Asked Questions
How do I apply for the Customer Support Specialist – Live Chat & Email (Long-Term Opportunity) position at Upwork?
Use the Apply button above to submit your application directly to Upwork. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Support Specialist – Live Chat & Email (Long-Term Opportunity) role at Upwork remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Customer Support Specialist – Live Chat & Email (Long-Term Opportunity) at Upwork earn?
Upwork has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist – Live Chat & Email (Long-Term Opportunity) role at Upwork posted?
This role was posted on May 8, 2026 (32 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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