Customer Support Agent

Customer Support Agent - English/Bengali Language

ABOUT US

Gear Inc Now a Telus digital Company . Please visit our website for details

https://www.telusdigital.com/about?linkname=about-us&linktype=mainnav

Location: Kolkata, India

Our Ideal Customer Support Agent will take responsibility for the following:

• Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.
• Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.
• Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued.

Expectations:

• B2 English level required (Able to understand/read documents).
• Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
• Experience with handling highly sensitive customer issues and de-escalating
• Proficiency with computers, CRM software, and strong typing skills.
• First-class time management and decision-making skills.
• New graduates are welcome.
• Being able to start working immediately is a strong plus.

Working time:

• Rotational Shift
• Able to work during Indian Public Holidays as requested.