Customer Service Manager at Stormtech

Elevate customer service with Stormtech Performance Apparel as a Customer Service Manager. Drive operational excellence and mentor your team to deliver a trusted customer experience.

As a key leader reporting to the Senior Director of Customer Experience, the Customer Service Manager will develop the customer service team for Stormtech. You are expected to collaborate with various departments to exceed company objectives while managing customer interactions through Salesforce Service Cloud. Your focus on team development and issue resolution will greatly enhance the customer experience.

Key Responsibilities:

• Maintain high service quality standards across teams
• Oversee performance metrics and coaching practices
• Resolve customer escalations effectively for lasting solutions
• Collaborate with sales to address customer issues
• Drive continuous improvement initiatives within the team

Requirements

• 5+ years in customer service leadership
• Proficiency with Salesforce Service Cloud
• Experience in B2B sales and service environments
• Strong problem-solving and analytical skills
• Ability to travel across Canada and the U.S.

Lead and reshape customer service excellence and operational consistency with Stormtech.

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