Salesforce Administrator job at Scale Computing in Austin, TX, Indianapolis, IN

Title: Salesforce Administrator

Location: Indianapolis, IN // Austin, TX

Job Type: Full-time

Department: Strategic Account Management

Job Description

This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week.

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Job Overview

Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we're looking for an approachable, friendly team player.

Responsibilities

Manage incoming ticket requests from internal users

Provide real-time support for issues relating to Salesforce and other integrated systems

Assist with break/fix requests

Assist in system testing to ensure enhancements work properly

Handle ad hoc report & dashboard requests

Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives

Collaborate with internal teams to understand their needs and develop Salesforce solutions for them

Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records

Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts

Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

Required Qualifications

2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required

Bachelor's degree or equivalent work experience

Understands the Salesforce database structure & best practices

Takes initiative and delivers results with minimal supervision

Strong business acumen, technical aptitude, analytical skills, & attention to detail

An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets

Preferred Qualifications

Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot

Workflow & Automation Platforms: Zapier, Formstack, Jotform

Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign

Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools

Positive attitude and growth mindset

Perks of Scale Computing

Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire

401(k), FSA, HSA

Casual dress code

Fully stocked kitchen

Vibrant and Inclusive Workplace Atmosphere

Paid company holidays

Discretionary time off policy

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.