We are seeking a talented individual to fill the role of Customer and Office service manager with extended duties in AR.

You need to have a great business acumen, pro-client attitude and experience from a similar position.

Qualifications

• Business education
• 5 years of relevant experience, full proficiency in MS Office, especially Excel
• Detail-oriented mindset with a focus on accuracy and problem-solving
• Excellent communication skills, verbal and written, with the ability to interact professionally with customers and colleagues
• Ability to multitask and prioritize tasks effectively

Responsibilities

Accounts Receivable:

• Manage Accounts Receivable functions including invoicing, credits, payment processing, and collections.
• Reconcile accounts and resolve billing discrepancies in a timely manner.
• Month end and annual reporting re AR sub-ledger and DSO.
• Manage one person in AR

Customer Service and Office Administration:

• Respond to customer inquiries related to billing, payments, and account status with professionalism and empathy.
• Provide personalized assistance to customers, ensuring their needs are met and issues are resolved to their satisfaction.
• Provide basic technical support and troubleshooting assistance to internal staff and external customers via phone, email, and in-person interactions.
• Diagnose and resolve issues promptly, escalating complex problems to the appropriate teams when necessary.
• Serve as the first point of contact for visitors, answering phones, directing inquiries, and maintaining a welcoming reception area.
• Assist with scheduling appointments, manage conference room bookings, and assist with other tasks as needed.
• Manage Office and Kitchen Supplies

We offer:

• Competitive salary
• Dental and Health insurance
• 3 Sick days
• Possible career growth
• Friendly team

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Education

• Secondary School (required)

Experience

• MS Excel: 5 years (required)
• Accounts receivable: 5 years (required)
• CRM software: 5 years (required)

Language:

• English (required)

Location:

• Markham, ON L3R 2Y8 (preferred)

Work Location: In person