Case Manager – Downton Day Services Center

Reports to: Associate Director of Homeless Services

Location: Washington DC

Salary: $55,000 - $58,000

Hours: 8:00a – 4:30p

Position Purpose

At Pathways to Housing DC, we believe housing is a human right and that recovery begins with trust, dignity, and connection.

The Case Manager for the Downtown Day Services Center (DDSC) plays a vital role in supporting adults experiencing homelessness through compassionate, person-centered care. This position provides case management, therapeutic support, advocacy, and community-based services to individuals living with serious mental illness, substance use disorders, and other complex health challenges.

The ideal candidate is someone who values relationship-building, meets people where they are, and is passionate about helping individuals navigate pathways toward stability, wellness, and housing.

What You Will Do

• Provide outreach, case management, counseling, advocacy, and other needed services to clients seeking services in Center.
• Collaborate with client in the formulation of an Individual Recovery Plan (IRP) that is reviewed and modified with client on a regular basis;
• Provide therapeutic counseling and support services to each client in a broad range of areas, including (but not limited to) housing, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, self-help and empowerment, problem solving, family life and social relationships and integrated treatment for substance abuse;
• Coordinate and monitor referrals to community services, and advocate client’s participation in them. Ensures “warm transfers” and facilitate introductions to new service providers
• Maintain written and computerized records compile reports and complete other program documentation (e;g;, progress notes, incident reports, on-call logs, letters, psychosocial assessments);
• Perform related work as assigned

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field required.
• Minimum 2 years’ experience in mental health services/human services in lieu of education.
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and diverse populations;
• Career experience in social services, supported housing, or with persons with disabilities;
• Excellent communication, writing, and computer skills;
• Bilingual English/Spanish a plus;

Position Highlights

• Opportunity to make a direct impact in the lives of vulnerable individuals experiencing homelessness
• Work within a nationally recognized Housing First organization
• Collaborative, mission-driven team environment
• Meaningful community-based work focused on dignity, recovery, and empowerment

Benefits

• 15 days of vacation to start plus 11 paid holidays
• 10 Paid Sick/Wellness leave
• Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services
• Dental & Vision insurance
• Employer paid LTD Pathways' paid life insurance 403b Match
• Employer paid Employee Assistance Program
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits