Role Overview
NatWest is hiring a mid-level Customer Service & Operations Credit Analyst. This is a full-time hybrid role, based in Karnataka. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Credit Analyst
- We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
- Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
- This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
- We're offering this role at senior analyst level
What you'll do
As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In addition, you’ll:
- Review documentation including loan applications, disclosures, and credit evaluations
- Authorise and investigate all credit operations transactions
- Collect and analyse the required information from the customers and businesses
- Review credit operations processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.
You’ll also need:
- Customer service abilities along with customer and industry knowledge
- An awareness of changes in trends, policies, and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
Frequently Asked Questions
How do I apply for the Customer Service & Operations Credit Analyst position at NatWest?
Use the Apply button above to submit your application directly to NatWest. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Service & Operations Credit Analyst role at NatWest remote or in-office?
This is a hybrid role based in Karnataka. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Customer Service & Operations Credit Analyst at NatWest earn?
NatWest has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service & Operations Credit Analyst role at NatWest posted?
This role was posted on April 28, 2026 (42 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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