Role Overview
ISI is hiring a mid-level Strategic MSP Customer Success Manager. This is a full-time hybrid role, based in Herndon. posted 4 weeks ago. The posted range is $80k to $90k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
ISI is looking for a Customer Success Manager in Herndon, Virginia, who will be the primary relationship owner for a portfolio of managed services customers. The role involves driving customer retention, conducting regular business reviews, and coordinating cross-functional teams to ensure a unified customer experience. Ideal candidates should have over three years of experience in customer-facing roles and possess strong organizational and communication skills.
This position offers a competitive salary range of $80,000 to $90,000 and encourages professional growth in a hybrid work environment.
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Frequently Asked Questions
How do I apply for the Strategic MSP Customer Success Manager position at ISI?
Use the Apply button above to submit your application directly to ISI. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Strategic MSP Customer Success Manager role at ISI remote or in-office?
This is a hybrid role based in Herndon. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
How much does the Strategic MSP Customer Success Manager role at ISI pay?
ISI has posted a compensation range of $80k to $90k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Strategic MSP Customer Success Manager role at ISI posted?
This role was posted on May 11, 2026 (29 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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