Mega Walkin drive-23rd May Chat support Chennai

Mega Walk-in Drive | Chat support |Saturday , 23rd May

Walk-in Interview Details: -

• Interested candidates can come to office for the interview.
• HCL Technologies - Tower 4 at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai-600119,Tamil Nadu.
• *Do not carry any laptop, pend drive, any storage devices or any electronic item.
• Contact person-Priyanka/ Monica/ Freddy
• Carry 1 Resume, 1 ID
• Interview date & timing- 23rd May (Saturday), 11:00 AM to 2:00 PM

Experience - 1- 4 Years

Qualifications: Any Graduate

Job Title: Chat support

Location: Chennai

Shift: 24*7

Designation-Process associate

Roles and responsibilities

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity

• The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
• The agent shall make every reasonable attempt to resolveand provide the service where possible
• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team ( Fuji Films)
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures are followed up effectively
• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual and team targets for a variety of customer service goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skill set required

• Good communication and English/ Language skills
• Previous customer support experience or experience as a client service representative is preferred
• Strong phone contact handling skills, including active listening skills and ability to empathize
• Past expertise in chat support process
• Good Typing skills
• Creative problem-solving and analytical skills
• Ability to work closely with other departments and get the right information in a timely manner
• Ability to multi-task, prioritize, and manage time effectively