Job Description
About Us at GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
This role is part of the international Customer Operations group.
In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.
Working hours
Monday - Friday, 10 am - 7 pm
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
What excites you
- Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
- Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
- Supporting our Merchants during their onboarding and verification stages.
- Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
- Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.
- Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.
What excites us
- You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
- You have previous experience in KYC or AML.
- Detail-oriented with the ability to work efficiently in a fast-paced environment.
- You care deeply about providing customers with a great experience while keeping calm under pressure.
- You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
- Prior experience using tools like Zendesk or Looker is preferred, but not essential.
Salary range: € 1500- € 2300 (gross)
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1500- €1900 (gross)) of the pay range until perform
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