The Senior Inside Sales / Purchasing Agent is integral to driving revenue and supporting the company’s sales strategy through managing customer relationships, complex quoting, order fulfillment, and vendor coordination. This role requires a strong technical understanding of electrical and automation products, leadership skills, and the ability to collaborate across Sales, Purchasing, and Operations to ensure customer satisfaction and operational efficiency.

Responsibilities

Manage the full sales cycle from inquiry through order completion. Develop accurate quotes and proposals ranging from simple parts to complex projects. Prospect new business opportunities and oversee the entire sales process. Build and maintain strong relationships with key customers and vendors. Serve as primary internal contact for high-priority accounts and projects. Support Outside Sales Representatives with order status, technical documentation, and pricing verification. Lead initiatives to enhance customer retention, satisfaction, and order accuracy. Mentor and guide inside sales and purchasing team members. Assist in refining sales processes, ERP procedures, and documentation standards. Coordinate between Operations, Purchasing, and Accounting for alignment. Lead or participate in training sessions for new hires and process updates. Communicate with vendors to secure favorable pricing, delivery, and product info. Identify opportunities to optimize purchasing lead times and reduce costs. Ensure accuracy of inventory data and resolve discrepancies collaboratively. Enter, manage, and validate sales orders, quotes, and purchase orders in ERP systems such as Epicor P21. Maintain real-time order and delivery data accuracy. Prepare sales reports and performance metrics for management review.

Required Qualifications

5+ years of inside sales experience in industrial, electrical, or automation sectors. Bachelor’s degree in Business, Industrial Distribution, or related field. Previous leadership or senior inside sales experience. Familiarity with Epicor P21 ERP software. Strong proficiency with Microsoft Excel, Outlook, and related business systems.

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