Restaurant Floor Manager (QSR Experience Required) (India)

Job Summary

We are looking for an experienced Drive-Thru Floor Manager with a strong background in Quick Service Restaurant (QSR) operations. The candidate will lead front-of-house and drive-thru service, ensuring fast, accurate, and high-quality customer experience while maintaining operational efficiency in a high-volume environment.

Key Responsibilities:

• Manage and supervise daily drive-thru and floor operations in a high-volume QSR setting
• Ensure speed of service (SOS), order accuracy, and customer satisfaction meet brand standards
• Lead, train, and motivate team members on QSR service protocols, upselling, and guest engagement
• Monitor drive-thru performance metrics and implement improvements to reduce wait times
• Coordinate closely with kitchen staff to ensure smooth and timely order execution
• Handle customer concerns, complaints, and feedback in a professional manner
• Ensure compliance with food safety, hygiene, and cleanliness standards (HACCP)
• Manage shift operations including staff scheduling, task delegation, and break management
• Oversee POS systems, drive-thru equipment, and ensure smooth functionality
• Maintain inventory control for front-of-house supplies
• Prepare daily reports on sales, labor, and operational performance

Qualifications & Requirements:

• Minimum 3–5 years of experience in QSR / Fast Food / Drive-Thru operations
• Prior experience in a supervisory or managerial role
• Strong understanding of QSR workflows, speed of service, and customer handling
• Excellent leadership, communication, and team management skills
• Ability to perform under pressure in a fast-paced environment
• Hands-on experience with POS systems and basic reporting tools
• Solid problem-solving and decision-making abilities
• Flexible to work shifts, weekends, and holidays

Preferred Qualifications

• Experience with international QSR brands (e.g., McDonald’s, KFC, Burger King, etc.)
• Knowledge of food safety standards and compliance
• Basic computer knowledge (MS Excel, reporting systems)

Key Competencies:

• Leadership & Team Development
• Customer Focus
• Operational Efficiency
• Time Management
• Attention to Detail

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Work Location: In person