Telecommunications Specialist - OPS (Night)

Headquarters, VA

PL-TSOP-HQ-002

THIS IS A SHIFT POSITION (NIGHT). Provide satellite voice/data, landline, telephone, and secure and non-secure voice troubleshooting/support to the Sponsor and various government agencies. Supports an Operations Center environment with a focus on incident and event management. Responsible for operations, technical, and security support for 24-hour Crisis Communications. Operate, maintain, monitor, and troubleshoot/isolate faults in various communications equipment including routers, switches, servers, leased line, cryptographic, and UHF equipment. Develop and maintain network and system monitoring tools for global communications equities. Use data analytics and data science tools to innovate best practices for situational awareness and predictive monitoring of globally deployed systems. Maintain integrity of multiple high-speed data links. On occasion, provide VIP communications support to senior government officials.

Mandatory Skills:

• Experience providing support on a 24/7 rotational basis in all areas of the telecommunications spectrum
• Knowledge of operations, technical, and security of a 24/7 Crisis Communications Facility
• Knowledge of telecommunications software/hardware and monitoring systems
• Familiarity with various communications equipment to include switches, routers, servers, STE, IDNX, leased line, cryptographic, and UHF radio equipment
• Ability to maintain integrity of multiple high-speed data links
• Experience providing VIP communications support to senior government officials
• Ability to handle multiple tasks during emergency situations

Optional Skills:

• Systems Operations Center / Network Operations Center experience
• Functional experience working with network and data analytics tools such as Splunk, Riverbed, StealthWatch, Network Node Manager, and HP OpenView
• Data science technology, strategies, methods, and applications
• Incident and event management experience
• Rotational schedule experience
• Familiarity with Agency communications protocols
• Ability to travel internationally / experience traveling OCONUS
• Experience supporting executive-level Staff Officers

Additional Requirements

• Years of experience required: 4+ years relevant experience
• Education: College/technical/Sponsor experience (equivalent experience may be substituted, including previous UHF radio and other customer communications/field experience)
• Shift schedule: typical schedule 5PM - 5AM (3 on 4 off, 4 on 3 off)
• Weapons certification: No
• Professional license or certification: No
• OCONUS TDY: No
• CONUS TDY: No
• Required clearance: TS/SCI with Full Scope Polygraph