Offered in: Ottawa, Northern ON, NW QC, Windsor

Hours

Full-time

Department

Learning Centre

Schedule: Daytime, Monday to Friday We are currently recruiting for an Instructional Designer to work in person at our headquarters in Ottawa, ON.

What you will be doing… Reporting to the Manager, Learning Centre, the Instructional Designer develops accessible, engaging, and high-quality learning experiences across in-person, blended, and online formats that align with organizational priorities.

You will work with subject matter experts and internal teams to design learning solutions that are practical, inclusive, and aligned with adult education principles. From needs assessments to content creation, your work will help equip employees with the knowledge and skills they need to succeed.

You will also contribute to the continuous improvement of learning tools and technologies, using feedback and learning data to refine content and delivery. This role is ideal for someone who combines creativity with structure and enjoys translating complex information into clear, useful training.

Some of your responsibilities include…

Design and develop instructional content for in-person, blended, and online learning experiences

Conduct learner needs assessments and define measurable learning objectives

Create accessible, inclusive, and user-focused learning materials, including job aids and infographics

Create scripts and storyboard multimedia content, ensuring clarity and engagement

Collaborate with subject matter experts and internal teams to align training with operational goals

Manage multiple instructional design projects from planning to evaluation

Track project progress, timelines, risks, and outcomes using appropriate tools

Use learning platform data to evaluate program effectiveness and support continuous improvement

Define and apply evaluation methods to measure learning outcomes and instructional impact

Integrate emerging technologies and digital tools into course design

Troubleshoot learning platform or content issues and support users post-implementation

Liaise with vendors and internal support teams on technical matters and improvements

Share expertise across teams and promote best practices in instructional design

Stay current with trends in adult learning, accessibility, and instructional technology

Contribute to the development and refinement of internal standards, instructional templates, and content libraries to ensure consistency and quality in design

Adjust content, project plans, and learning outcomes based on user feedback, analytics, pilot testing, or evolving priorities

What’s in it for you? Work for a reputable and nationally known company

Work in a challenging and rewarding work environment

Generous paid time off, holidays and sick days

Retirement plans with company matching of employee contributions

Employee discount programs, social outings and holiday gatherings

You are passionate about instructional design and adult learning

You are skilled in planning, project coordination, and stakeholder engagement

You are comfortable using platforms such as Articulate, Moodle, and Microsoft 365

You are analytical, detail-oriented, and capable of using data to improve learning outcomes

You enjoy balancing innovation, compliance, and real-world operational needs

You communicate clearly and work well with contributors across departments

You thrive in a fast-paced environment with multiple deadlines and evolving priorities

You are comfortable navigating ambiguity and managing shifting priorities independently

You can apply influence without formal authority to drive project outcomes

Your must-haves: An undergraduate degree in Instructional Design, Education, or a related field is preferred A certificate in Adult Education or eLearning is an asset. A combinations of education and experience will also be considered A minimum of three (3) years of instructional design and development experience, particularly in eLearning

Strong writing, editing, and multimedia content development skills

Familiarity with AI tools (e.g., ChatGPT, WellSaid Labs, DeepL) to support content development and translation

Experience aligning content to standards such as SCORM, xAPI (Tin Can), and familiarity with LTI integrations The Ability to analyze learner performance data and LMS reports to inform content improvements

Eligibility to obtain and maintain a Secret-level security clearance from PSPC

Application Process If we are the right fit for you, we want to hear from you! Send us your resume and cover letter to [emailprotected] .

NOTE : Only those candidates that meet the specified requirements will be considered for