Job Summary – Clinic Administrator (AHC Wellness Clinic)

At AHC Wellness Clinic, we are committed to providing professional, patient-centered care in a welcoming and efficient environment. As we expand to our new Oakville location within the Oakville Health Centre, we are seeking a Clinic Administrator to oversee the day-to-day administrative operations of our multidisciplinary clinic.

This key role ensures seamless front desk operations, supports both patients and practitioners, and contributes to an exceptional overall patient experience. The ideal candidate is highly organized, detail-oriented, tech-savvy, and passionate about delivering outstanding healthcare service.

Key Responsibilities

• Welcome and check in patients, providing a professional and friendly first point of contact.
• Handle patient inquiries both in person and over the phone, and manage appointment scheduling using Jane App.
• Assist patients with direct billing and insurance claims submission through Telus Health and other portals.
• Process patient payments, issue receipts, and reconcile daily transactions accurately.
• Maintain and update patient records in accordance with healthcare privacy regulations.
• Coordinate communication between patients and practitioners to ensure a seamless care experience.
• Perform general administrative tasks such as data entry, document proofreading, and email correspondence.
• Maintain clinic organization and cleanliness to support an efficient, welcoming environment.
• Use Google Workspace (Docs, Sheets, Calendar) for internal scheduling and team coordination.
• Support the onboarding and training of new front desk team members.

Qualifications

The following qualifications are preferred but not required. Training will be provided.

• Prior experience in a front desk or administrative role within a healthcare or wellness setting is an asset.
• Familiarity with direct billing platforms (e.g., Telus Health, Provider Connect) and insurance claim procedures.
• Proficiency with Google Workspace and appointment management systems (e.g., Jane App).
• Exceptional organization and multitasking skills, with a high level of accuracy and attention to detail.
• Strong communication and customer service skills with a compassionate and professional demeanor.
• Ability to maintain confidentiality and uphold privacy standards in line with PHIPA/HIPAA.
• Comfortable working in a fast-paced clinic environment with multiple providers and patients.

Work Schedule

This position currently requires availability primarily during the following times:

• Weekdays and nights (10:00AM-10:00PM)
• Weekend days and nights (10:00AM-10:00PM)

Why Join AHC Wellness Clinic?

• Competitive bonus and performance incentive program
• Opportunities for career growth and advancement
• Supportive and collaborative team environment
• Comprehensive training provided
• Modern multidisciplinary clinic setting
• Fast-growing clinic with long-term opportunities
• Positive workplace culture focused on respect and teamwork
• Employee recognition and performance-based rewards
• Work alongside experienced healthcare professionals
• Make a meaningful impact on patients’ health and wellness

Specific schedules will be arranged based on clinic needs and staff availability. Flexibility is appreciated, and occasional availability during other hours may be helpful when required.

We invite you to join the AHC Wellness Clinic team and contribute to a collaborative, caring environment focused on health, professionalism, and patient satisfaction. If you are driven, reliable, and eager to make a difference in a growing clinic, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Benefits

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have relevant work experience in a wellness clinic or similar setting?

Work Location: In person