IT Technical Support Specialist - Entry Level

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empathy and unsurpassed service. These are the people that help us create a trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts document and categorize incidents for efficient tracking, troubleshoot and resolve technical issues, and communicate effectivity with customers. when to escalate issues to higher levels of support to minimize disruptions in Contribute to the creation and maintenance of the IT knowledgebase, capturing solutions to common issues for reference and training Additionally, maintain detailed ticket tracking notes for each service 20% Service Request Management: Serve as a point of contact for technology Gather and document information to fully understand the request, communicate the status of the request to the customer.

20% User Account Administration: Manage network and application user accounts, modifying, and deleting user accounts as needed, and adhering to security policies. Hands-on, working knowledge of Windows 10, Microsoft Office, Local Area Networking, PC hardware, printers support , VOIP technology and remote Ability to clearly document solutions that can be applied to similar problems Ability to cover after-hours support as needed.

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone * Ability to perform all physical functions consistent with travel including